In 2001, we fell in love with the cult film AI Artificial Intelligence. It was an extremely futuristic movie, involving a boy named David, who is a programmed robot. Despite being a robot, David seeks the love of his mother and eventually falls in love with Monica, whom he considers his mother. The robots are more human than actual humans in this movie, which leaves us questioning the difference between our programming and theirs. So deep and emotional is the film that we can’t help but empathize with the humanoid, David, who struggles to find a place in Monica’s heart. AI was a concept that was still nascent at that stage. But, today, it is a growing phenomenon.

AI is in your everyday life

An AI powered bot can take on various human abilities. As for companies, it is an economical alternative to hiring humans. As a result, companies are adopting bots to resolve customer queries. By adding new cognitive skills, chatbot development companies are creating responsive bots. Today, there is a bot that suits all your purposes. For example, if you want help managing your finances, there is a personal finance bot to manage your money. If you want to know the weather forecast, there is also a weather bot for that. Apart from this, there are chatbots for taxi services, news, supermarket and many more. Brands are harnessing the efficiency of bots and developing their own to engage customers.

Bot development is easier than you think

The first question that may arise when you think about bot development is: ‘If I want to create a bot for my company, do I need to hire an expert?’ The answer is no.’ You just need to figure out why you need the bot, select your platform your bot will be integrated on (Facebook Messenger, Slack, etc.), design a bot conversation, and set up a server to run your chat-bot from. If you are running out of financial resources to hire an in-house bot development team, you can opt for chat bot development outsourcing services offered by third-party agencies. These agencies complement chatbot development experts. Therefore, you can be sure of the quality of their services.

Your bot is the frontier of your brand

It’s not enough to just launch a bot. You should also know how to mark it. For this, you must be particular with factors such as personality, tone and design. Don’t build an ‘all-in’ bot. Instead, focus on features that would meet your business goals. For example, give your bot a unique name. This way, your customers can simply do a quick search to connect with your brand. Make your bot conversational. This gives your customers the feeling of texting a friend. The more you encourage your customers to have an intimate one-on-one conversation with your bot, the more popular your brand will be. Since a bot’s design is a reflection of your brand, make sure your bot has an attractive logo and unique user interface. Make your bot sound smart by using short, crisp sentences. This way, your customers will come back to you for more help. And finally, integrate your bot with a platform, where your customers are mostly present, for example, Slack, Skype, Messenger, etc.,

When I was a little kid watching movies like AI Artificial Intelligence, I didn’t think that one day bots would bring such revolutionary changes in the business sector. Turns out I didn’t quite understand its enormous potential. Today, I am amazed to discover its endless perspectives and what it can do for business.

People, meet the AI ​​bots!