For most home computer users and many busy professionals as well, computer downtime is a terrifying prospect. People are highly dependent on their computers for communication, data storage, work, personal hobbies, etc. Therefore, they require timely and expert help when it comes to repair services.

With the advent of remote support services, many technical issues can be resolved with the help of a remote technician who is often part of the computer manufacturing company and can instruct the user to perform a series of tasks to get the computer up and running. work. Parts can also be shipped by manufacturers. However, many people still prefer to have a “real life” technician come over and do the repairs.

The factors that go into choosing on-site or remote repair services are many.

Location is not an issue with remote services.

You get an almost instant response. You can start troubleshooting almost immediately and get a successful resolution of the problem in the space of your business day. Waiting for the technician to visit you can be frustrating, especially if you are busy with other calls. Another point in favor of remote control is that you don’t have to transport your system to a repair service facility for diagnosis.

The value for money/time is assured with remote services, since you get an exclusive service for your hourly rates. In on-site situations, the technician may charge a lot for each visit, and in the event your system is transferred to their repair facility, you may not know when the problem will be resolved.

Protection and confidentiality are maintained in remote work since your system does not leave your premises.

However, if, like many computer users, you’re not comfortable with DIY, then the remote isn’t for you. Having an expert visit you and discuss face to face would make you feel more secure.

Another problem with remote services is that it’s only useful if your computer is running; if you have a complete failure, you cannot make use of remote services.

Hardware issues are best resolved with an on-site visit, as remote control is not suitable for solving very complex technical problems.

Tracking, upgrades and maintenance contracts are best enforced through on-site work, unless you are a qualified IT expert yourself.

The added value with the remote may be that you really learn some simple tips and tricks to do your own repair when similar problems occur. On-site technicians typically charge by the hour, so you may not get anything extra out of them.

Depending on the nature of the problem and your own comfort levels, you can choose between onsite or remote computer repair services.