Coordination with the Security Department
The coordination here deals mainly with the prevention of fires and thefts and the custody of keys and lost objects. There are so many safety hazards in the apartment that this link is particularly important, and the housekeeper is cooperative by making an effort to see that the cleaning staff is aware of the hazards. Housekeeping staff should also report anything suspicious immediately to security staff. However, a guest can take advantage of this privacy and engage in certain illegal activities, such as gambling, smuggling, etc. Housekeeping staff should be alert to this risk and seek intervention from the security department if necessary. The security department is responsible for conducting training sessions on handling emergency situations for staff. For example, they conduct fire drills to train staff to prepare for a fire emergency.
Coordination with the Department of Food and Beverages
The food and beverage department is made up of both service and kitchen staff. The coordination of the cleaning service with the restaurants and banquet halls deals mainly with the provision of linen and uniforms. The linen room supervisor, under the supervision of the executive housekeeper, must maintain a sufficient stock of clean linens to meet the demands of the F&B department’s restaurant and banquet function. restaurant must ensure that the time established for changing clothes is respected; that bedding is not lost or misused; and that the hint of the upcoming banquet function be passed on to housekeeping well in advance. In addition to extra/special bedding, housekeeping may also need to arrange flower decorations for banquets.
Coordination between two departments is especially necessary in the case of room service, so that friction does not arise over issues such as waiters not collecting trays from rooms or room service staff leaving dirty trays in the corridors or Create extra work from careless spills on the carpet. .
In many hotels, housekeeping also handles pest control in restaurants, kitchens, and attached shops. Both restaurant and kitchen staff required clean uniforms on a daily basis, for which they need to contact housekeeping staff. The provision of meals for the cleaning staff, on the other hand, is the responsibility of the kitchen staff.
Coordination with the Personnel Department
The cleaning service coordinates with the personnel department the recruitment of cleaning staff, the management of their wages and salaries, the handling of indiscipline, the follow-up of complaint procedures, the issuance of identity cards for employees, the implementation of the induction program, maintenance of lockers, completion of income tax procedures, completion of transfers, promotions, evaluations and exit procedures, hiring apprentices and organization of training sessions.
Coordination with Purchasing Department
The purchasing department purchases out-of-stock items for cleaning, such as guest supplies and services, stationery, bedding, cleaning materials and equipment, etc. The cleaning service must convey your purchase requirement by prior notice in the form of a purchase requisition.
Coordination with Stores
Coordination with stores ensures availability of daily cleaning needs. Larger hotels have a store attached to the housekeeping department that stocks linens, supplies, etc. Smaller hotels may stock them in the general store, except for linens, which are sent to the housekeeping department at checkout. Communication with the stores is done through a request form, which the cleaning staff sends to the stores when they require certain items.
