Dell laptops have achieved quite a bit of success with their line of laptops. They sell more laptops than any of the other big laptop manufacturers. Part of the reason for this is that there is a successful marketing and promotion strategy, but they also offer quite a few advantages. One of the biggest reasons is the quality of the products offered for the prices available. On top of this, Dell laptops are stylish, versatile, offer variety, and come with a great warranty.
One of the most effective things that Dell has done is to provide laptops at a decent cost. Part of their marketing strategy has been to promote their products by using various deals and discounts, as well as offering free printers or other free accessories with their laptops. Dell is also known for having a good customer service program.
An online shipment tracking system is available on the Dell website that allows customers to track where their deliveries are in the process of reaching the buyer. Delivery time is decent, with most packages arriving in about three days. The tracking system makes it possible for a customer to know when the package will arrive without having to wait on the phone to speak to a representative, which is helpful.
Another aspect of your customer service program that is helpful is your on-site service. If a customer is having a problem with their Dell laptop and the problem cannot be resolved over the phone, they will send a technician from a third-party vendor to help resolve the problem. Dell covers the cost of the service, so customers who have problems with their laptop won’t need to pay a computer expert to get their laptop back up and running.
Of course, the main reason Dell laptops are so popular is the laptops themselves. The most familiar line of Dell laptops is the Inspiron series. This line consistently receives ratings from top reviewers with roughly four out of five stars. Dell laptops sell for about five or six hundred dollars. As an example of the type of products they offer, one of Dell’s latest laptops is the Inspiron M101z. It offers a dual-core processor in an eleven-inch device, making it much faster than other computers of the same size. As of September 2010 it sells for about five hundred and fifty dollars, which is inexpensive compared to other laptops of the same speed and size.
However, not all Dell laptops receive incredibly high ratings. As an example, the recent Inspiron iM501R-1212PBL is considered overpriced at $550 for a standard size laptop which is slower than most laptops its size.
