Training and Development is the framework to help employees develop their personal and organizational skills, knowledge and abilities. The focus of all aspects of Human Resource Development is on developing the most superior workforce so that the organization and individual employees can achieve their work goals in the service of clients.

All employees want to be valuable and remain competitive in the job market at all times. This can only be achieved through employee training and development. Employees will always want to develop career-enhancing skills, which will always lead to employee motivation and retention. There is no doubt that a well-trained and developed staff will be a valuable asset to the company and thus increase the chances of their efficiency in carrying out their duties.

The trainings in an organization can be mainly of two types; Internal and external training sessions. Internal training involves when the training is organized internally by the human resources department or the training department using senior staff or any talented staff in the particular department as a resource person.

On the other hand, external training is usually organized outside the company and is mainly organized by training institutes or consultants. Whatever the training, it is very essential for all staff and helps build professional positioning and prepare staff for greater challenges.

Employers of labor must allow employees to seek training and development in the direction they choose and are interested in, not just company-assigned directions. Businesses should support learning, in general, and not just in support of the knowledge needed for the employee’s current or next intended job. It should be noted that the key factor is keeping the employee interested, attending, engaged, motivated and retained.

For all employees to perform well, especially supervisors and managers, constant training and development is needed. Proper employee training, development, and education provide great benefits to the employer in terms of increased productivity, knowledge, loyalty, and contribution to the overall growth of the company. In most cases, external trainings, for example, give participants the chance to meet a new group of people in the same field and network. The meeting will give them the opportunity to compare problems and find out what can be achieved in each other’s environment. This will surely introduce positive changes when needed.

REASONS FOR EMPLOYEE TRAINING AND DEVELOPMENT:

The reasons behind employee training and development cannot be overstated. From our discussions so far, one can easily deduce a few reasons behind companies getting involved in training and developing their staff. We will summarize some of the reasons thus;

When needs arise as a result of the results of the performance evaluation.
As part of the professional development plan.
As part of succession planning to help an employee become eligible for a planned role change in the organization.
Imbue and instill a new technology in the system.
Due to the dynamic nature of the business world and changing technologies.

SOME TOPICS ADDRESSED IN EMPLOYEE TRAINING:

Communications: The growing diversity of today’s workforce brings with it a wide variety of languages ​​and customs, so staff should be able to be very good at both written and verbal communication.

Computer Skills: Computer skills are becoming a necessity to perform clerical and administrative tasks. In this age of technological advances, computer skills are highly required for almost every department in an organization.

Customer Service: Increasing competition in today’s global marketplace makes it critical that employees understand and meet customer needs. The company that stands out from the crowd is that company that puts its customers first before any other objective. Then the need to always train staff in customer service.

Diversity: This includes explanations about people and their different perspectives and viewpoints, and how this can be managed.

Ethics: There are divergent ethics in different companies. Some companies attach more importance to certain issues such as morale, work period, lateness, etc. than other issues. Today’s society has ever-increasing expectations of corporate social responsibility. Additionally, today’s diverse workforce brings a wide variety of values ​​and morals to the workplace. This mandates the need for staff to always remember this through training and development.

Human Relations: Increased stress in today’s workplace can include misunderstandings and conflict. Training can help people get along in the workplace with good mutual understanding and office interpersonal relationship to reduce official conflict.

Quality Management: Initiatives such as Total Quality Management, Quality Circles, benchmarking, etc., require basic training on quality concepts, guidelines and quality standards, etc.

Safety – Safety training is critical when working with heavy equipment, hazardous chemicals, repetitive activities, etc. Staff should be made to understand that despite having a security department, the safety of each staff member is in their own hands.

BENEFITS OF EMPLOYEE TRAINING AND DEVELOPMENT:

Increased job satisfaction and morale among employees.
Better interpersonal relationship and customer satisfaction.
Increased employee motivation.
Increased efficiency in processes, which translates into improved financial profit.
Increased ability to adopt new technologies and methods.
Greater innovation in strategies and products.
Reduced employee turnover.
Improved company image.
Better risk management and security awareness of staff.
Productivity increase.